HOUNSLOW
Kitchen And Pantry

Kitchen And Pantry

216-218 Chiswick High Rd, W4 1PD, HOUNSLOW, United Kingdom

Cafe • Cakes • British • Breakfast


"This is a difficult one because I am a regular to K&P and have witnessed a gradual decline in what could be a great place. Location great, decor and seating okay, family friendly etc. But... One gets the sense that whoever owns the place is never/rarely there. One or two of the staff are great; smiling, attentive. Too many are surly, inattentive and have that special knack of looking anywhere other than at the tables and diners. And the food is mixed. Breakfast is great. Today’s lunch (jacket potato) was hard and stone cold; so cold it didn’t melt the butter that was on it. This would have/should have been obvious to the staff. But today’s real kicker. It’s around freezing point today, with a bitter wind. And the spring on the door isn’t strong enough to close it. Each time someone entered or left the door remained a good 9” ajar with the bitter wind blasting through. And it’s been like that for ages. Why don’t they fix it? The staff must know because on a few occasions we asked them to close it. In the end I shared door closing duty with a lady from another table who had a young baby she was trying to keep warm. I’m going to give it a miss now until the warmer weather as I’ve suffered lesser versions of this too many times now. If the owner is reading this and wants to make a real go of K&P they just need to be there for a while. Sort out the door, retrain or replace the miserable staff and add a little quality control to the kitchen."

The Roastery

The Roastery

61 Kew Bridge Road, TW8 0EW, HOUNSLOW, United Kingdom

Tea • Coffee • Chicken • Chocolate


"This place is next to Kew Bridge train station. A lot of the footfall is from people about to get on a train and grabbing a coffee/bite to eat. Therefore they often don't have long to hang around and wait to be served/coffee made. I put up with their slow service a few times because the coffee is generally decent and the food is good quality (which is why it's 2 stars, not 1). But I was standing by the till today, train coming in 5 minutes, 3 staff members in the kitchen area doing non-essential food prep and NONE of them came up to take my order. After about 100 seconds of be staring in disbelief, one of them bothered to acknowledge me and said they would be over in a few seconds (which would have been more like another minute), to which the train was coming in 3 minutes and they hadn't even taken my order, let alone made my coffee, so I just left. The level of customer service is appalling. Given the location and type of customers that come in, you would think they understand the need to be quick (I can live without the smile and friendly service). Edit 07/02/2023- I came in here one more time from desperation of needing a coffee. My train was coming in 8 minutes so I thought there should be enough time to get a coffee and get onto the platform. Just two people in front of me in the queue, so you'd think 5 mins and you should be out. 10, yes TEN minutes later, I got my coffee and MISSED my train. Absolutely Never again. Avoid this place of you're coming for a coffee and getting the train"

Memories Of India- Osterley

Memories Of India- Osterley

160-162 Thornbury Road, HOUNSLOW, United Kingdom

Meat • Wine • Curry • Indian


"My family had booked the conservatory area for my hen party. On the day, the owner phoned to check with us in the morning if the booking was fine it was. Then about before we are due to arrive, and my family have...arrived to decorate the room he tells us that we can no longer have it because it has already been booked. Even though we booked it weeks earlier and spoken about it on multiple occasions to check the details. To add insult to injury, the manager also tells us that we changed the date earlier in the week when no one did. Plus management called in the morning to confirm the booking. Then they refused to move the other people out saying it was a wedding occasion but when we arrived, it was clearly a birthday. Furthermore we were then placed in the main area, but my family had spent loads of effort and money on decorations which we simply could not put up. Had we known how shoddy this would be, we could have done it anywhere else. I had about guests some of whom had travelled hours and from many different areas in the country to be there, only to receive this awful experience. The management told us that no one else would be allowed in the main area to accommodate us, again you have guessed it. Yet another lie. About later the tables were full of people and they had clearly not done as promised. The service was also slow, and terrible. The owners of this establishment are awful people. If you have double booked, admit to it and offer a larger discount. Instead they just ruined what was supposed to be an amazing night full of memories through anger and inconvenience. We couldn’t do any of the games or the preparation we had planned. Worst experience with memories of India ever. Do not recommend this place ever."