New Forest
Cafe Aroma

Cafe Aroma

25 Southampton Road, BH24 1HB, New Forest, United Kingdom

Steak • Vegan • Coffee • British


"Ordered a continental breakfast while out with my friends. Everyone's food starts coming out individually while I'm still waiting. Cooking an English breakfast has a lot of moving parts so i was expected it to take a little longer, but after another 10 minutes of waiting after the point my friends have all already got their food I ask if my food is still on the way to a waiter, who tells me yes, it is. A minute later the waiter comes back and asks what it was I ordered(! . Weird thing to ask after telling someone they knew it was on the way! I tell them again and they say it's coming and leave. I then hear them walk around to the kitchen and ring the order in for the first time. By this point it's been about half an hour, my freinds have almost finished their food. Not wanting to sit their eating long after my freinds have finished I find the waiter and tell her to cancel it. All in all, an hour experience to get 1 cup of tea that frankly wasn't that great! Not to rag on literally everything, but paying 2 pounds for a cup of tea that arrived a tiny bit better than luke-warm isn't great. It came with far too much milk, and someone had clearly not even bothered to stir in the milk after pouring. Paying and checking out wasn't a great experience either. the guy taking the payment was notably annoyed that we wanted to actually split the order and pay for what we got (especially after the food jnot arriving . At first he tried to insists on just dividing the bill by the number of people and letting us handle working out who actually paid what. But by that point I had given up and had left it to my friends to handle it Think I'll give the place a miss"

Pilgrim Inn

Pilgrim Inn

Hythe Rd, SO40 4WU, New Forest, United Kingdom

Steak • Salads • Cheese • Coffee


"We had a family lunch here yesterday and was to be a happy occasion catching up but was hampered by really bad service. We ordered 5 Sunday roast plates. Were given only 1 gravy dish serving for 2 person. Would have thought it’s easy maths when it’s 5 roasts at least bring 2 or 3 gravy’s worth. Told the waitress we needed 2 more as everyone does love gravy and it took about 20 minutes before we got the second gravy by which our beef roasts had turned cold. We ordered chips but was given purple cabbage instead so told the waitress who took our order and attended to our table. The chips arrived about 15 minutes later. Asked what happened to our third gravy which by this time we have given up and decidedly thought we are not going to even be bothered with ordering puddings and just want to get out of here soon as we can. Too frustrating as we only communicated with this one waitress who seemed not to understand or know what to do. Finally third gravy arrived with the manager as we have requested to speak with and she explained that that’s the last gravy dish and that they had made a big pot that day plus gravy should have been on our roast when served. We explained that we were served with no gravy on our plates hence the ask. She seems at lost on what to do and said that’s not how they usually serve their roasts. I have a photo of my roast plate without gravy here. I then suggest that the manager talk to the kitchen staff as it’s clearly something they need to sort internally. We saw another table earlier on where two person having roasts were given 2 gravy dish! And we were 5 people. Overall food was delicious but not coming back for the terrible service though to be fair they did give us a 10 percent discount and we did pay for the purple cabbage which we hadn’t ordered but eaten anyway."