Teléfono: +442380867752
Dirección: Hythe Rd, SO40 4WU, New Forest, United Kingdom
Ciudad: New Forest
Platos: 15
Reseñas: 863
Sitio Web: http://www.pilgriminnmarchwood.co.uk/
"We had a family lunch here yesterday and was to be a happy occasion catching up but was hampered by really bad service. We ordered 5 Sunday roast plates. Were given only 1 gravy dish serving for 2 person. Would have thought it’s easy maths when it’s 5 roasts at least bring 2 or 3 gravy’s worth. Told the waitress we needed 2 more as everyone does love gravy and it took about 20 minutes before we got the second gravy by which our beef roasts had turned cold. We ordered chips but was given purple cabbage instead so told the waitress who took our order and attended to our table. The chips arrived about 15 minutes later. Asked what happened to our third gravy which by this time we have given up and decidedly thought we are not going to even be bothered with ordering puddings and just want to get out of here soon as we can. Too frustrating as we only communicated with this one waitress who seemed not to understand or know what to do. Finally third gravy arrived with the manager as we have requested to speak with and she explained that that’s the last gravy dish and that they had made a big pot that day plus gravy should have been on our roast when served. We explained that we were served with no gravy on our plates hence the ask. She seems at lost on what to do and said that’s not how they usually serve their roasts. I have a photo of my roast plate without gravy here. I then suggest that the manager talk to the kitchen staff as it’s clearly something they need to sort internally. We saw another table earlier on where two person having roasts were given 2 gravy dish! And we were 5 people. Overall food was delicious but not coming back for the terrible service though to be fair they did give us a 10 percent discount and we did pay for the purple cabbage which we hadn’t ordered but eaten anyway."
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