"I’ve actually waited a really long time to write this review, if this business is under new ownership then my apologies in advance for what I’m about to write. I didn’t write this review at the time because I don’t believe in doing anything in a state of anger, much better to reflect and approach things in a calm way. That said… we drove past the place today and all of my initial ire came flooding back, hence me talking a little time out of my very busy day to write this. My wife and i had both had a very tough week with work and found ourselves exhausted on a Friday with the evening off from the kids. I suggested we go out for dinner to treat ourselves and we decided on The Bistro En Glase. We’d never been before but sometimes drive past and were curious. All we wanted was a glass of wine and a couple of decent plates of food in some place quiet and relaxing in order to unwind from the week. When we arrived we were shown to our table, the waitress was a little over-familiar but that’s not something that either of us mind really. We ordered some bread and olives to start, and that’s where it begins to go wrong. Firstly it took an age to arrive the place only had 8 customers plus ourselves , and when it did arrive, the bread had clearly just come out of the freezer and was icy cold and hard at its centre. Never mind, we were both famished and had been waiting so long we just ate around the frozen bits and didn’t mention it to our waitress. Then came the next wait, also an eternity, for our mains. My wife’s main was so bland that neither of us can quite remember what it was.. some sort of risotto we think, likely vegetarian. Just a bland paste basically, poorly seasoned and cooked without love or consideration. Mine however was possibly one of the worst plates of food I’ve ever been served, especially in this price bracket. It was £23 maybe more for the monkfish. The fish itself hadn’t been prepared properly before cooking, monkfish had a terrible ‘second skin’ that’s needs removing before its cooked, if not you’re cooking something that will end up as a knot of brown rubber on the plate, its inedible and also looks disgusting. The rest of my food was just about edible, some sort of puree’d mush and over-cook veg. I couldn’t eat it. This is where things got nasty. The waitress came to take our plates away without mentioning the fact that the plates were still full of uneaten food. She came back minutes later with the bill and asked us through gritted teeth how our meal was. I told her that mine was inedible and poorly cooked, i stressed that I wasn’t looking for money off my bill or anything, we just wanted to pay and leave but if she could please tell the chef that we had been unhappy with our food. This did not go down well at all. She stormed away from our table and fetched her handbag then bizarrely emptied its contents onto a table just next to us, frantically fishing around for a lipstick which she then proceeded to angrily apply. She then stomped off to the kitchen, came back and told us that we’d eaten all of the food so the chef couldn’t sample it !!!??? to see what the problem was. Ok. Weird. I asked for the bill again and she was becoming increasingly irritated, ranting at us, insinuating that we were lying about something. I again pointed out that at no point had i asked for a refund of any kind. I had now paid. She didn’t stop ranting. I very calmly suggested that perhaps it would have been better if she’d just said she was sorry that we didn’t enjoy our food and let us go on our way, at which point she almost exploded. I kid you not, she jabbed her finger at me and told me that my wife was ok, but that i was a horrible man. Then she shoved us towards the door and hissed ‘get out!’ I had literally been as calm as a cucumber throughout this whole ridiculous exchange. As you can imagine, everyone else in the restaurant there was only a few were staring open-mouthed at us. We stood outside and looked at each other in astonishment “Oh my god, we’ve just been kicked out of a restaurant!” I’ve never ever, in the last 50 years of going to restaurants experienced anything like this. The food was appalling, yes, but the service was the absolute worst I’ve ever had. It seemed like the waitress was on the verge of some kind of mental breakdown and we were just in the wrong place at the wrong time. We have told this story to incredulous friends many times now, so i suppose their appalled amusement is the one positive we can take from this experience. Eat there at your peril. One last point, this place is shockingly over-priced for the quality of food they serve. The end."
