"Over the years we have been regulars here. The food is invariably good as is the vibe, but usually the service is slow, to the point of complaining. My wife and I went last night and the service was far slower than usual. After waiting 45 minutes for a pizza I asked the head waiter (who was just passing the table) how much longer we would have to wait. He was non committal, just saying that they were busy. He didn 't even go to check or apologise. After an hour I asked one of the young waitresses how long it would be. She went to check and a few minutes later brought out the pizzas, over an hour after ordering. She, at least, apologised for the wait, although couldn 't provide us with pizza cutters because 'they had all been washed up and the kitchen staff were cleaning up '. We were going to leave it at that but happened to pass the head waiter on the way out. He mumbled something about the wait so I told him that the service had been terrible. I was, again, going to leave it at that but rather than apologising about the service he again made excuses about being busy and attempted to justify the wait. The ironic thing is that if, when we ordered, we had been told about the wait we would have had a couple of extra drinks rather than just the bottle of wine we ordered ' with the meal ' (which had gone by the time the food arrived) so they would have taken more money. The main issue wasn 't the wait but the fact that at no point did anyone approach us to explain/ apologise. I suspect that the truth is that they are so busy anyway, they don 't feel the need to provide good customer service."
