South Hams
Kitley House And

Kitley House And

Kitley Estate, PL8 2NW, South Hams, United Kingdom

Tea • Full • Dining • British


"Kitley house is a regular visit for us as we got married here 4 years ago. Our last visit in February this year was outstanding. I am so disappointed that I am not about to write another amazing review. I paid for a room to hold my gender reveal get together with family. A week or so prior I gave our pre orders as requested, however not sure why I was asked to do that when we were constantly asked what had been ordered. It just seemed no one knew what they were doing. The service was very slow, I understand they may not have wanted to rush us but you still expect to be asked if everything was ok and if we were ready for our mains etc. No one was particularly attentive and the food was just placed down each time and we wernt asked if we enjoyed it. I’ve had better service in a pub. Not what I expect from Kitley. Really disappointed and my family felt the same. Thought the service lacked. Real shame. I also mentioned when I booked weeks in advance that one family member was gluten intolerant to which they said they could adapt any of his chosen meals. When his food was placed in front of him he double checked with the waitress if it was gluten free to which her reply was “should be but not sure”. It was all very odd. He was then told he could only have the sorbet for dessert. We then suggested how they could adapt the panacotta to be gluten free. I just thought perhaps this would have been something they would have been familiar with. Didn’t seem anyone really cared enough. What more can I say other than what a complete shame."

Otter Nurseries

Otter Nurseries

Chittleburn Hill, PL8 2BH, South Hams, United Kingdom

Steak • Drinks • Coffee • British


"As we entered Otter Garden Centre Plumouth it was clearly busy and we really hoped we could get a table in the restaurant as we were starving. I think it was the busiest we had ever seen it even with the recently extended seating area. The teams taking orders, pouring drinks and taking payment, were working at a pace, but smiling and clearly enjoying the business. Other cafes take note: The person at the till takes the food and drinks order, putting through the payment. The food order is transmitted to the kitchen and the drinks order passed the the colleage next to her. As the payment is made your tray of drinks is being poured and you are given a large table number. Available tables are clearly indicated by a large sign confirming all has been cleaned. In spite of the restaurant being extremely busy, tables were still available. You remove the table cleaned sign and replace it with your large table number. The hot food was brought to the table within 5 minutes. And in spite of the teams working at full pace, a member stopped at our table (as usual) to ask how our food was. It was excellent. We managed to catch Sue who we understand is the deputy manager for the restaurant. She explained that every team member is trained in every aspect of the job and teams are able to seamlessly change roles as required. It shows. If only other cafes and restaurants could get their act together in this way with happy teams and happy customers. As it is, Sue and her team at Otter Plymouth stand head and shoulders above all the competition and make every single visit an absolute pleasure. 5 stars. Well done!"