Stockton-on-Tees
Santoro

Santoro

56 High St, TS15 9AH, Stockton-on-Tees, United Kingdom

Steak • Pasta • Italian • Vegetarian


"Visited tonight with my husband. 11th August. We had booked a table for 6:30pm but arrived early and they happily accommodated us. We ordered calamari and cheese soufflé for starters. The cheese soufflé was lovely, nice and fluffy and light but the calamari was very poor. It was breaded and very chewy. You could tell it was bought in as every piece was exactly the same size and shape inside. When the waiter came we did say the soufflé was lovely, an mentioned the calamari wasn’t very nice. He did say that it was made there and it was fresh. I definitely think that was incorrect. It was very poor. The main course came and it was lamb cutlets and I ordered seabass. Presentation was very good. When our order was taken the waitress didn’t ask how we would like the lamb cooked but we were lucky that it came out perfect. The seabass was ok. I wasn’t overly impressed though. The king prawns that came with it were a bit salty. There was nothing bad about it but it was nothing to rave about. It was ok. The strange thing was when our main course came the food was just put down and the waitress walked away without offering us condiments or any other drinks etc. we were served a small bowl with 5 Italian potatoes in and one small salad between us! At £30 for the lamb and over £20 for the sea bass I thought that was a bit pricey for hardly anything to accompany the main. The waitress came and took our plates. She didn’t ask if we wanted desserts or coffee. Actually no one did. We sat for over 30 mins and nobody came back to us. In the end we had to get up and go to the bar and ask for the bill. Which was £74.00. I don’t mind paying that if I think it’s worth it but it really wasn’t. If the service was above and beyond I would still be happy to pay, but again it wasn’t. I really don’t like leaving bad reviews but it’s not cheap to eat out anymore, and it would be great if we got what we paid for, even good service would’ve made my visit a lot different. Yes I saw they were busy. The had a party of 30 in, but there was plenty of waiting staff. I would definitely have the staff train more in customer service. Sad to say I won’t be going back.the total bill was £74, that was for calamari, cheese soufflé, lamb cutlets and seabass. With 1 Diet Coke and 2 glasses of tap water."

Hope Union

Hope Union

9-10 Silver Court, TS18 1TA, Stockton-on-Tees, United Kingdom

Pizza • Italian • British • European


"Great food and atmosphere but couldn't recommend to people with allergens or dietary requirements. 3.5 out of 5 Food was amazing but unfortunately even though we checked several times there was a mistake in our order (no bacon on the burger). We were the first food orders of the day so the kitchen shouldn't have too been busy yet. We were given assurances that the burger was bacon free when it was served but my sister opened it up and checked so thankfully she didn't eat any of the burger. It meant me and my sister shared one meal while we waited about 20 minutes for a new burger and we had a toddler with us who was very hungry. Nothing was done to compensate us for the error unfortunately which leaves a bad taste in your mouth. We loved the food here juicy flavourful burgers and well seasoned generous portion of chips. Halloumi with chilli jam was delicious but a bit measly at 3 pieces 4 pieces would make it a nice sharer for 2 people. The heaters were great and outdoor setup was amazing with cover and sandwiched between two buildings. Our server, the Asian lady, was really kind and lovely. Social distancing wasn't great we were sat right next to people, and while we didn't mind (we are both vaccinated) they were clearly uncomfortable. Booking is easy using their online system and requires a deposit to be paid (we paid £20 for two people). Sadly we couldn't recommend the place to any of our friends with allergies or specific dietary requirements given our experience. Mistakes should be handled better money off the bill or something complimentary. My sister was really upset as apparently no bacon is often an issue when she eats out, but she was expecting better from hope and Union."