Stockton-on-Tees
The Mockingbird Deli

The Mockingbird Deli

18 High Street, Stockton-on-Tees, United Kingdom

Cafe • Vegan • British • Breakfast


"This morning i thought i would have a breakfast and a coffee as i came in with my wife about 3 weeks ago and enjoyed everything about it including the 4 legged friend's. Im registered disabled with needs that I have to address everyday. I was involved in a very bad accident a few years ago which left my right leg and my right arm smashed so whenever I go anywhere I position myself where I’m least likely to get banged as I’m still undergoing treatment and rehab on both my leg and my arm. my arm sticks out in a 45° angle and I need to tuck it in whenever I go past things because my arm does not bend, I have to be sat in a place where my arm is tucked away and is unlikely to be knocked this is preservation of my health it is to stop me getting injured more and the embarrassment of somebody hitting it and me being in pain and it’s just being Sensible. when I went into the mockingbird this morning I got asked if I would sit at a two seated table which is fine because I was on my own but instead of sitting in the middle of the room i asked if I could sit in the corner that i had sat in before as no one was there anyways and the young lady said that was fine so no issues. so I sat down, I’m looking at the menu and while deciding what I was having which was going to be a breakfast and a coffee a gentleman came across and asked me if I would go and sit in the seat that I was asked to sit in originally and I explained to him that I have a disability with needs that i have to address and the suitability of that table explained to him and I must address, where he went oh that’s fine it’s just that dogs come in here and we like them to be in a corner but there were 2 dogs already in there and not in corners and I explained that my arm doesn’t move and I would like to sit in the corner to stop my arm getting banged, yeah that’s alright he said but then he continued behind the counter to explain to me the dogs like to go in the corner which I said i was more than happy for that to happen but he insisted that I left the corner, to that I got up as a would be paying customer to leave the corner empty for a non-paying dog to come in at some point. At WHAT point is it more acceptable to allow a dog that wasnt in the cafe to take precedence to somebody who has a disability. I left feeling humiliated and left. I felt really belittled when leaving and very upset for that reason I won’t go back again now and yeah it’s unacceptable"

Canteen And Cocktails

Canteen And Cocktails

1 Norton High Street, Stockton-on-Tees, United Kingdom

Meat • Steak • Canteen • American


"This was me and my husbands favourite sunday lunch spot and our favourite cocktails as well. However ever since there’s been changes in management it’s totally changed. Went for some celebratory drinks and stood there at the bar that long unacknowledged (there was only 1 other table in, and there were multiple staff members stood at the bar just talking and ignoring me) that I had literally turned round and had mouthed “should we just go? to my husband, but finally at that point I was then acknowledged. I don’t care at all if someone is busy that’s totally fine (which they weren’t anyway), but at least say be there in a minute or something to me. Menus were sticky. The menus have changed and seem more aimed at like teenagers or something now like student crowd. The pages for the gins had been removed (so I didn’t know what was on offer when I wanted a gin) and replaced with pages and pages of different flavoured shots?? We ordered our favourite cocktail we always have and it was totally unmixed just tasted like soda water so we just finished the 1 drink each we had ordered and left. We then went for sunday lunch as we often do here, we were hoping what had happened last time we were in was just a one off. Cocktail was badly made again. A couple that came in after us actually got their food brought to their table before anyone had actually taken our food order no joke. Staff the same just unprofessional, clearly unbothered. Food was served differently and cooked differently but the menu didn’t state this in any way. So we knew what we were expecting as we go most weeks but what came was totally changed. Veg not as good, mash not as good, gravy not as good, the chicken was just a chicken breast on my plate. Other veg that hard it was not edible so we left it and were not asked why. Staff were too busy to grab as they were loudly talking about how under staffed they were (there were 4 other customers in besides us). A customer asked if he could use the wifi and the girl shouted over “no cos it’s ****”. As we were getting our coats on (leaving just 2 people in as the other 2 had just left as well) a couple walked in and asked for a table for 2 and the staff said “well it depends how fast you can eat because we’re really short staffed”. You don’t pay those kinds of prices to get rubbish attitude rubbish cocktails and a rubbish dinner"