Thurrock
Village Indiya

Village Indiya

29 Lodge Lane, RM17 5RY, Thurrock, United Kingdom

Asian • Balti • Indian • Bangladeshi


"Great food as always, but… we came for a meal to celebrate a family birthday as we have done dozens of times over the years. This restaurant is a family favourite the food is absolutely amazing. However, last night at the point of paying the bill was split equally between 3 family members with each total being rounded up to a nice even number to add on the tip. The first 2 members paid exactly the same amount, but when it came to the 3rd member of the group who was sitting furthest away from the waiter taking the card payments, instead of charging the the same as he had done twice already, he added an extra £10 then held the terminal price towards himself so the last member had to just reach out make contact with the back of the machine to pay, without seeing the charge. It was only that a member of the group seated closer noticed at the last second that additional money had been added on as it was in very big, bright digits facing the waiter. The general feel at the time from all was that this did not feel like an accident. The last member of the group to pay was a more frail member of the party which we obviously feel was seen as an easier target for such a ‘mistake’. Only £10, but if you add this on a handful of times here there it certainly adds up. Also to add, Village Indiya is a restaurant with a really great reputation, we don’t think that this is something the restaurant would engage in, but clearly a ploy from an individual trying to make a few quid extra. We were left feeling disappointed. Keep an eye on your payments!"

Jaxons Eating House

Jaxons Eating House

Cranham Golf Course, St Marys Ln, RM14 3NU Upminster, UK, Thurrock, United Kingdom

Coffee • British • European • Ice Cream


"My partner and I were excited to revisit the restaurant after trying the menu last week and dining at the parkside brasserie many times. Unfortunately, we were disappointed when my Yorkshire pudding was served cold and the sirloin beef roast was mostly gristle and fat, with very little edible meat. I returned the dish to the waitress, who said she would speak to the chef, but nothing was done. Another waitress offered us dessert, assuming it was to compensate for the uneatable roast. When we asked for the bill, we were still required to pay for the entire meal, even though I had sent my main course back. When the waiter came to collect payment, I explained the situation, but he didn't offer much of a response. I have been a loyal customer of Jackson's restaurant for many years and have always been satisfied with the service and food quality. However, after trying the new owner's menu for a second time, we will not be returning. Thank you for your response. I find it hard to believe that you would remember an alleged argument between two customers from five months ago. As I mentioned to your waitress and in my original review, the beef served was mostly gristle and fat, making it inedible. Despite my hope that my feedback would be taken into consideration, it seems to have been ignored. I hope that your staff will take future feedback more seriously with other customers."