Teléfono: +441671840243
Dirección: Bargrennan, DG8 6RN, Dumfries Galloway, United Kingdom
Ciudad: Dumfries Galloway
Platos: 25
Reseñas: 1919
Sitio Web: https://www.houseohill.co.uk
"Visited this restaurant tonight after a friends recommendation. I can honestly say I’ve never experienced such an awful customer service on the return of an over cooked steak. I had ordered a steak and asked for it to be cooked medium to rare and upon receiving I found it to be over cooked. I have been served many steaks in my time and always cut straight through the middle to make sure it is cooked to how I asked. I found my steak to be more medium and in some parts medium to well done. The chef returned nearer 10 minutes later with the same plate I had been served and it contained my full meal including my overcooked steak chopped into bits so she could “find” the medium rare part of my steak. My understanding of a medium to rare steak is that the majority of it is cooked medium to rare the whole way through and not in specific parts of the steak. We were also served a meal which contained a long dark hair which was fairly rectified but should never of happened in the first place but we did have to wait a while to get a replacement meal out. In normal times this is unacceptable but even more so now as my meal had been handled numerous times by different people way more than necessary. I was never even offered a replacement meal or an apology. Extremely disappointed with the chefs attitude this evening. Will not be returning!"
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