Teléfono: +441527406600
Dirección: Hither Green Lane, Bromsgrove, United Kingdom
Ciudad: Bromsgrove
Menú Platos: 35
Reseñas: 418
Sitio Web: http://www.theabbeyhotel.co.uk/
"I attended an afternoon tea at the Abbey with some of my family, and a combination of 4 children. (2 with disabilities . Upon arrival, we were directed to an empty bar area, only to look round for a member of staff to book in. After a good long 5 minutes or so we were greeted by a lady who tried to find our booking, But was looking at the wrong piece of paper. We waited again for her to find the right paper for the day and show us to our table. The table arrangement itself was beautiful. But there was no ambience or any music in the back ground. It was extremely quiet. Felt like the children couldn't speak loudly. The lady that seated us, came back for our drinks order and was immediately confused when asked her to bring 3 milkshakes and 1 squash (drinks part of our afternoon tea she asked numerous times what we wanted. This was slightly frustrating to say the least. Next we had our order arrive, with a pot of tea, but had to wait 50 minutes before we got any milk to go with it! This meant the tea was already cold and had to order a second pot. When the afternoon tea had arrived, it wasn't even our order! A poor family of a mum and 3 children were looking at us as they had arrived well before we did and it was obvious that the afternoon tea was theirs!! I helped the waitress take there tea over to them and I apologised. Finally, when the children's afternoon tea came, there were 4 fingers of bread,a couple of cakes and 2 scones. This was supposed to go between 4 children.....at £11 each child. £44 for this was not acceptable. I spoke to a lady in charge and said this is not what I ordered when I booked and the staff argued with me that this is what you get! So this would work out at 1 jam finger sandwich, 1 ham finger sandwich, 1 jam tart, a babybel and a half a scone for each child. £44. Jokers. Not on. I again complained and spoke to a duty manager. Again, being argued with is not fun in front of your family! She asked me what I needed to put this right! I said another children's afternoon tea would be great, she went off to do this! (Being the ever friendly manager, She Said we didn't have to pay for this extra children's tea Ha! So already we had waited over an hour to be served a very expensive piece of cake. I also ordered a gluten free afternoon tea between 2 adults. 3 finger sandwiches came out. How do you share 3 finger sandwiches between 2 people? And a mince pie from Sainsbury's cut in half. By this point I couldn't be bothered to ask anyone where the food was for the price I was paying!! Ridiculous! As for the children. They were very hungry and the 2 disabled children who had to wait so long were very upset when we left. It was a very traumatic experience. As we left, it was obvious that the staff were unhappy about having to help us there was 3 families in the area for afternoon tea so wasn't busy at all. The duty manager could have at least apologised instead of arguing with me . It's not my fault that whomever booked us in and advised us of how much food we'd need is clearly in need of more training. If you want a decent afternoon tea for your money, go elsewhere. It was a complete rip off and not so much as a treat at all, more like how much??? Where's the food?!! Didn't realise making jam sandwiches were so expensive! Feel really let down by the Abbey. Won't be booking again and will make sure everyone knows to keep their money! Utter shambles."
Menú completo - 35 opciones
Todos los precios son estimaciones en menú.
Plato Principal
To Start
Entrantes
Selection Of Farmhouse Cheeses
Postre
Acompañamientos
Ensalada
Ternera
Arroz
Vegetariano
Sopas
Cerdo
Filetes
Guarniciones
Small Plates – To Share
VJK125
The menu is limited and slightly pricey, but the food is of very good quality and the portions are large. The restaurant offers a lovely view overlooking the 18th hole.
Dirección
Reseñas
Kate
The service and the quality of the food were delightful, I would dine here again and would certainly recommend it to people looking for a quality meal in a pleasant environment.
mark
Waited ages for our food in an empty restaurant and when it arrived it was dull, tasteless and pulled from a packet. Massively over priced, microwave food, chef's been to Iceland.
Sue
Lovely late lunch on a Sunday. Three courses, buffet starters and deserts with a three meat cavern and lots of lovely vegetables. Our hostess was very nice and we had a lovely dining experience. Ver carta
jaggie5
Came here for a coffee while waiting for a friend The coffee cost £3+ The waitress, just poured me a coffee cup (without saucer) from the restaurant and dumped it on the table and managed to spill some. She did not bother to come back to wipe the spillage Poor service!!!!
Nugget
How someone can seem to think a blue steak means medium well is absolutely ridiculous and shouldn't be employed by a hotel at how difficult is it to prepare and cook and steak possibly one of easiest things to cook. Thank you very much for possibly the best blue steak I've had..........
Carol
We dined here on a Saturday evening and the staff were very attentive and professional. We had 3 courses and thoroughly enjoyed the food. Only small niggle would be the scallops should be larger but apart from that we really enjoyed both the food and atmosphere. Big bonus was the fact they had Albarino which is a delicious Spanish wine. Ver carta
Doris529
We have been coming here for the last 4 years have have always loved it. When we last visited though we was disappointed to find they had changed the price of the meal, but nobody told us this when we booked or whilst we were ordering instead of having 3 courses all buffet style you now have to order your desserts separately. The choice of vegetables were also poor this time too. The Cola was flat when we told waitress all she said was yeah ?? .
Peter
We made a reservation for Christmas Lunch at this restaurant. The car park was very full, indicating that it must be popular. We were welcomed politely and shown to our dining area where the tables were nicely decorated in a festive theme. The seating arrangement was quite crowded, reminiscent of the Ryanair system, but our server quickly rectified this issue. The service was efficient considering the large number of people in the dining area. The carrot soup was delicious, although the bread roll was a bit doughy. The main course, pork, was flavorful but the portion was disappointingly small - only two thin slices of pork, a small portion of potato, and a lackluster selection of vegetables....
snex82
I attended an afternoon tea at the Abbey with some of my family, and a combination of 4 children. (2 with disabilities . Upon arrival, we were directed to an empty bar area, only to look round for a member of staff to book in. After a good long 5 minutes or so we were greeted by a lady who tried to find our booking, But was looking at the wrong piece of paper. We waited again for her to find the right paper for the day and show us to our table. The table arrangement itself was beautiful. But there was no ambience or any music in the back ground. It was extremely quiet. Felt like the children couldn't speak loudly. The lady that seated us, came back for our drinks order and was immediately co... Ver carta
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Pizza Sumérgete en nuestras pizzas perfectamente horneadas, elaboradas con masa lanzada a mano, rica salsa de tomate y una mezcla de quesos gourmet. Cada rebanada estalla con ingredientes frescos, asegurando un bocado delicioso cada vez.
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Steak Saborea cortes premium de jugosos y tiernos filetes, asados a la perfección por expertos. Cada bocado ofrece una explosión de sabor, acompañado de guarniciones clásicas y deliciosas salsas para mejorar tu experiencia gastronómica. Ver carta
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