Teléfono: +441623557129
Dirección: The OldKirkby Rd, NG17 1GQ, Ashfield, United Kingdom
Ciudad: Ashfield
Menú Platos: 11
Reseñas: 8879
"Updated 16.05.24 Booked a table for two on a Wednesday night at 5.30pm. We were late by 20mins. There is no telephone number on the website to call ahead to let them know. We did not receive a booking confirmation so we also did not have that option to try and rebook or cancel. On our arrival the member of staff that greeted us was rude and abrupt. We were told our table was held for 15 mins so we had lost our booking, by 5 mins. This would have been acceptable if the restaurant was full it was not. I went outside and was able to book another table for 6pm but yet we were still turned away! I cannot stress enough how rude and unhelpful the staff member was. We will never return after being good customers for some time. Reply from Ego After asking me to contact them. Good morning, Marie, I am sorry to learn about your disappointment when visiting us but after investigating the matter with our team at Sutton-on-Ashfield. We have been informed you were 30 minutes late for your table. You wouldn’t have been able to book again at 6 pm as we were fully booked. None of our team came across as rude or abrupt in the conversation with you they were just explaining what had happened with your booking. The team did offer you a table outside if you wished to dine. Regards Peri My reply- Hi Peri, Thank you for the update. However none of the information is correct. This comes across as if i have lied which i have not. I would have rather you not asked me for further details than receive this insult of an email."
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