Papa John's - Carta

A consistently good branch of Papa John's, a Saturday night delivery whilst staying in the city was fast, hot and delicious. Worth taking advantage of the on-line offers, which can often produce good savings.

Staff attitude is just rude! Give me the wrong order hung up on me when I rang to complain! Lady hangs up the phone mid conversation extreme attitude problem! Ring back to the manager who is very belittling to women! Avoid at all cost! This establishment needs reporting!!

Gathering of friends and family meant impromptu pizza all round. Ordered 4, 3 large and 1 medium. Side of scary ghost chilli wings. Delivered piping hot, perfect packed with toppings. Huge enough for left overs tomorrow and a friendly delivery service too. Nice work there team! Ver carta

Took advantage of the buy one get one free offer and could not fault the service or the quality of the pizzas. I've always favoured Domino's from the Durham City shop but lately both the customer service and the quality of the food has been abysmal. I know who'll be getting my custom from now on. !00% better value, quality and customer service.

I have received two delicious pizzas delivered to my door from this restaurant. However, the third time I ordered, the delivery took so long that the pizzas were cold, and there was cheese on my cheeseless pizza. After calling them, they sent me new pizzas which arrived piping hot. Overall, I was very satisfied, although we ended up eating late due to the delays.

I ordered from Papa Johns tonight, but the driver called to inform me that my order was not coming due to a lack of desserts in stock. He said my order would be cancelled, but Uber Eats still showed it as active, so I needed to contact the restaurant. When I spoke to a woman on the phone, she rudely told me to contact Uber Eats and abruptly ended the call. She was unhelpful and disrespectful to both me and the driver. I will not be ordering from them again. Ver carta

I've been a Papa John's devotee for some years, but standards seem to have slipped somewhat during my trips around the country during 2016. However, this certainly cannot be applied to the Durham store, during our recent hotel stay in the city. Ordered a couple of pizzas online, they were delivered bang on time, piping hot, and were absolutely spot on. Even the driver was very friendly and helpful. Has restored my faith in PJ's, worth another trip to Durham for the pizza alone!

I ordered a pizza for delivery, but it took an incredibly long time to arrive. I called the restaurant twice for updates and both times I was told it would be 15-20 minutes, which turned out to be untrue. They later claimed they only had one driver, but it still took a total of 1 hour and 40 minutes for my order to arrive. When I requested a refund, I was met with evasiveness and still have not received my money back. Despite the pizzas being good once they did arrive, I will not be ordering from this restaurant again.

My friends and I were lured into ordering from Papa John’s for the first time due to a student promotion offering a free medium pizza for creating an account. We ordered 5 pizzas and two sides, but were disappointed when they arrived after 1hr and 30 mins and were lukewarm. The pizzas were average, but one of our party's pizzas was made incorrectly, making it inedible due to dietary requirements. When I called the restaurant to request a replacement, the staff member was rude and unhelpful. They refused to do anything because the pizzas were free, despite it being their mistake. After multiple attempts to resolve the issue, I gave up and will not be ordering from them again. Customer service... Ver carta