Pizza Express - Carta

Had my daughters party here and can’t recommend it enough! Davinia the manager was so helpful and brillant! Thank you :

Sat for ages before our order was taken' seemed that there was not enough staff on to cover tables. Good was nice and portion size was average. Place was clean and inviting.

Told collection was 6pm. We collected it at 6. We live 5 mins away. Got it home and they were cold. Looked at the ticket and it said collection time was 5.50. Really didn't enjoy a cold pizza Ver carta

Terrible just shocking waited for an hour just for the food to be the wrong order then waited a further 30+ mins for the correct order and the restaurant wasn’t even busy, staff didn’t check up on us just terrible and the restaurant used to be so good don’t know what’s happened

T’was our first in this Pizza Express. We went on a Saturday for my sister’s leaving lunch. We shared pepperoni pizzas and calzone. I had spagetti Carbonara for my mains. We all loved the atmosphere when we came, Staff greeting you when you arrive… High ceiling, wide window glasses and tables are spaced out nicely for privacy. Our server was very pleasant and helpful as well.

24/10/23 My family and I stopped here on our way home from Thorpe Park for dinner. The manager and his staff were super accommodating and although the restaurant was almost closing, we received a 5 star experience. We ordered two margarita pizzas, a garlic prawn pizza and dough balls and they were made within 10 15 mins!! Presentation and taste was superb and we felt really welcomed and comfortable. The perfect end to the day! Would defo recommend. Ver carta

Just awful. Waited over an hour for our food to come, and once it did, the childrens pasta was under cooked (was rock hard). Sent it back only for it to come back the same a second time. Took a third go to get it right by this time we'd been there nearly an hour and half with two hungry children. They claimed poor service was due to them being understaffed, yet they were happily sending out take away orders while we were waiting 1hr plus for our under cooked pasta to arrive. We have been visiting various pizza express restaurants over the years but after this experience we have vowed never to visit any again.

I went with my daughter between two shows that she had. I was using the app for the first time and wasn’t sure how to use it. I had ordered the kids meal and my meal and two drinks and as I was in a hurry I asked the waitress if I could pay on the app which she said that I could. It showed me the correct amount but the waitress started to argue afterwards when my daughter had the ice lolly too on the go that that should be paid for as well. I didn’t mind to pay that as well but that was already included in the kids meal. She was shouting and rude and it was embarrassing. They manager was just not bothered and didn’t see him smile once. They have no idea about customer service at all!

5 Stars to Chef for cooking great starters and pizza. We liked them throughly. However the service is really miserable. On Thursday evening 20th July we visited. After almost half an hour someone came to take order and then food trickled. No offer of salt, pepper, arlic or chilly oils etc. We wanted to have desert. Only other 2 tables were occupied. No one came or even bothered. Staff kept talking at their counter. After 30 min of waiting we decided enough time is wasted, went to the couter and paid the bill and left. Their loss and we won't be returning back due to poor service. I understand when resturant is busy but when only 3 tables are occupied the level service should be timely. Ver carta