Teléfono: +4965319722770
Dirección: Goethestr. 29, 54470 Bernkastel-Kues, Rhineland-Palatinate, Germany
Ciudad: Bernkastel-Kues
Menú Platos: 14
Reseñas: 1492
Sitio Web: https://www.burgblickhotel.de/
"We had dinner on 28/05 at Restaurant Ochs. The food was ok, but the service was unfortunately awful. We got our main courses (ox cheeks and pork tomahawk), but the glasses of wine arrived 20 minutes later and only after telling the waiters (2 young ladies) that the food was half-way eaten and almost cold. We asked to speak to the manager, but we were told that he was not here, in the best case we could find him on Monday evening (so in 2 days). Even though initially we planned to order desert too, we gave up and both of us (me and my wife) asked for the check. Again the 2 waiters disappeared. After another 20-25 minutes of waiting, we went to the reception asking again for our check. I have told them that it was one of the worst services I had in the past 10 years and they should be really ashamed. Once again, their reaction was totally inappropriate. Using an extremely rude tone, they told us we never asked for the check. As several other customers were watching the scene, we were told that it would be better just to pay and leave. I could never imagine this kind of treatment in a restaurant and I would definitely not come back, neither recommend it to anyone."
Todos los precios son estimaciones en menú.