Teléfono: +441382643777
Dirección: 484 Perth Road, DD2 1LR, Dundee City, United Kingdom
Ciudad: Dundee City
Menú Platos: 8
Reseñas: 3298
Sitio Web: http://tayparkhouse.co.uk/
"My husband has given the hotel time to contact him but after a few weeks there has not been any promised contact. We visited on 2 occasions over a few weeks as we had previously been for dinner in the past and enjoyed it. The first occasion we had issues was for my birthday in February where we had a table for 12 people. The menu on the website was not the menu handed over to us and even between us all there were different variations. A lot of the items on the menu were not being served and this included a lot of the cuts of steak and the desserts. Food was delicious but service wasn’t very attentive and we had to keep going to the bar to get our own drinks. When we booked we were asked if it was for a special occasion and we did state it was for a birthday, yet nothing was done to acknowledge this. Despite all of this we paid the almost £400 bill and decided to return for Mother’s Day thinking it was just a blip. We turned up 10 minutes early for our 4pm reservation, yet weren’t seated until about 4.20pm. We ordered our drinks before 4pm but these didn’t appear until 4.30pm. Again, we had issues with menus not matching and there were no starters I could eat, or so I thought, I asked what the soup was and was told there was none. It turned out someone else at another table had ordered the mushrooms on toast which I would have ordered but that wasn’t anywhere on any of our menus. The children’s menu wasn’t on any of our menus either and we only found out they were serving the children’s menu after I asked for a burger for my son and the server replied to ask if it was the children’s burger we wanted. We then ordered our food which did not arrive until 5pm. At 5.20pm we had to call someone over to clear the table and ask for dessert menus but after 10/15 minutes they had not returned to take our order so we walked out of the dining room and paid our bill. The food was delicious but the service was appalling. Two tables that were seated and orders taken after us were served first, we weren’t asked for any more drinks orders, the table behind us sat with dirty plates and glasses on it for over an hour after the guests had left. When paying my husband explained to the person he was paying about the service being poor. Baring in mind in the space of 3 weeks we had now spent upwards of £500 eating at their restaurant and neither visit was great. We received a discount off our bill which was a lovely gesture but the man serving my husband had double checked my husbands phone number and advised he would call the next day to discuss the issues. This has not happened. It has been 2 weeks and nobody from Taypark has reached out to my husband. The service really lets the restaurant down as the food is delicious. The menu discrepancies are frustrating and would be a quick fix. I doubt we will return to Taypark again unless these simple things are sorted as it is very off putting to spend 2 hours in a restaurant to only receive one drink and one course of food. Taypark really needs to do better with their service and if they promise to contact a customer they need to follow through with this. Just because you have given a discount does not excuse bad service and my husband would have liked the opportunity to discuss this and I would have given a better review but alas that has not happened."
Menú completo - 8 opciones
Todos los precios son estimaciones en menú.
Postre
Comida Americana
Aperitivo
Vegetariano
Sándwiches
Dona
Went for brunch. Service and food very good. lovely location. recommend a visit.
Dirección
Reseñas
User
Underwhelming. Food very average, portion small. Overpriced. Waited for ages for food and drinks. Quality of food has gone down hill over the past years. Not enough staff. Such a shame.
User
Lovely place and lovely staff but my £50 high tea for two was the most disappointing value for money high teas that I have ever had.(Particularly when those around us were enjoying the half price Itison high tea!!
uratorial
Dined using Itison Tasting Menu offer. From the minute we entered the hotel we were warmly greeted by friendly and efficient staff. The food itself was absolutely delicious and we could not fault anything. We will definitely return and highly recommend. Ver carta
Mike
Great little hotel in the west end. Short walk to cafes and bars. Decor is a little dated and tired but all is clean. Customer service was great with polite staff. Dinner was good quality and enough choices. Overall positive for a couple trip where you want it quiet to relax, minus the odd plane noise from the airport.
Pam
Went for afternoon tea. First off the two ladies leaving as we arrived said it was awful . We met our friends inside and they told us we may not want to sit down. They pointed out all four glasses were filthy and the tea cups all had lipstick stains. We decided to leave and when we spoke to the woman on reception and gave her our complaints she only said fine ; no apology. She couldn 't care less. I believe this place is up for sale.....hope the new owners have higher standards.
KAT
This was booked for a family meal for my mothers birthday. Firstly, the location of the table was right in front of a large flat screen TV, which did not create a nice ambience for those facing it. It took a long time to get our drinks, and an equally long time to get the bottles of wine opened. When I asked the waiter to open them, his response was ‘oh, you expect me to do that’ And then there was the food ordering process. Our starters took ages to arrive, and there was a good hour between starters and main. My daughter ordered from the kids menu only to be told that there was no mac and cheese. She ended up only having a small portion of chips, which again she had to wait ages for. The wh... Ver carta
Morag
Visited Taypark House with three friends for lunch. This is one of our favourite places to eat. Sadly not this time. We were seated at a lovely window overlooking the Tay. That was the only good part of our lunchtime. When seated we were advised there were no burgers and no steak pie. We all ordered the chip shop fish and chips. This was served on a board with mushy peas and tartare sauce. The fish was over cooked in layers of batter and lukewarm. The actual fillet of fish was almost hidden by the amount of batter. When I pointed this out to the waiter he reported this to the kitchen. We were told that the chef replied that they had changed suppliers. We all ordered the same dessert but was...
elinemantovani
We went for an afternoon tea. On the arrival I asked for some water, when I should be offered, we got tea without milk and no teaspoons at table. We asked for the server first an old guy that never brought it, so we asked again, this time have to the only staff on the floor a girl, for water, milk and teaspoons she was not happy with our requests, she rolled her eyes and snort, she came back to bring the food and prior to it we asked to one of the afternoon to be boxed, but she brought to table the fourth anyway, she snort again when we asked for the box, she brought box which didn’t close, so all the food got dried. We asked for a second high chair and she snort again. We weren’t ask in any...
ZaraJClarke
My husband has given the hotel time to contact him but after a few weeks there has not been any promised contact. We visited on 2 occasions over a few weeks as we had previously been for dinner in the past and enjoyed it. The first occasion we had issues was for my birthday in February where we had a table for 12 people. The menu on the website was not the menu handed over to us and even between us all there were different variations. A lot of the items on the menu were not being served and this included a lot of the cuts of steak and the desserts. Food was delicious but service wasn’t very attentive and we had to keep going to the bar to get our own drinks. When we booked we were asked if i... Ver carta
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