Teléfono: (+44)1403820223
Dirección: Glasshouse Ln, Kirdford I-RH14 0LT, United Kingdom
Ciudad: Kirdford
Menú Platos: 12
Reseñas: 3362
Sitio Web: https://www.halfmoonkirdford.co.uk/
"I politely approached the front-of-house staff to see if it would be possible to make an exception and allow us to order four desserts to avoid disappointment, but the answer was a firm no. During this conversation, I had to endure a condescending rant that included a reference to Jodie Kidd, which I found confusing, and a comment about how this was not a Weatherspoons, which also didn’t resonate with me. The chaos continued when we received more desserts that we hadn't ordered, which we gratefully accepted, even though they weren't meant for us. Apparently, the desserts are made to order with no extras, so I wondered where these extra four desserts had come from. I’ve seen some responses from the pub to negative reviews, and they often come off as empty rhetoric. What we really want to hear is that our feedback is acknowledged, understood, and that there will be an effort to improve. After all, we visit these places to enjoy special moments with friends and family. I can only hope this response doesn’t turn into more empty words and leads to constructive changes, particularly a retraining of the front-of-house staff. Eight more people from our group will be writing similar reviews. While the food was above average, my main complaint lies not with the food itself, but with the rude and condescending service, which unfortunately overshadowed the entire experience."
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