Teléfono: +441371873901
Dirección: High Street, Uttlesford, United Kingdom
Ciudad: Uttlesford
Menú Platos: 23
Reseñas: 850
Sitio Web: http://www.saracenshead-hotel.co.uk
"We have been to this pub about 3 times in the 5 years that we have lived in dunmow. We don't go to the saracens head often as every time service hasn't been great but thought we'd give it another go as food has always...been good, we don't often get to go out as a family so we where really looking forward to a nice evening. we booked a table for the 6 of us. Upon arrival no one saw to us even though there was only 1 table of people finishing their food so it wasn't exactly busy. I saw a girl around the corner who I said hello to and then she took our names, she pointed to where we would be sitting and I asked politely if we where able to sit on the table parallel as we had a buggy with a buggy board attached so it would of jutted right out and been a pain to anyone trying to walk past if we where on the table she said we would be at, her reply was well you can but can't you just put the buggy over there (up some stairs away from table- I want the buggy near incase he needed to nap) she then said or else I have to move all the cutlery otherwise which obviously by her expression and attitude would have been too inconvenient! By the point we felt so awkward as if we had made the biggest demand, so i just said yes we would like the other table but don't worry we will move the cutlery ourselves, in which she replied okay and just walked away! Once we had moved all cutlery I said excuse me please can we have a menu as we didn't get given any, she walked away and came back with one piece of paper and handed it to me and said here, there's only one (this was between 4 adults She then got her coat and left as her shift was over, I understand she wanted to go home but she came across so rude which isn't great when your working with general public at front of house. No smiles from any staff. When we were ready to order I asked the next waitress to take our order as no one had even asked if we wanted drinks, to be fair she apologised saying she thought the last girl had taken our order. After that food came quickly and we all said how tasty and hot our food was the lasagne especially!! SO MASSIVE THANK YOU TO THE CHEFS!!! if I'm honest we normally would have 3 courses and spend a decent amount of money on drink too but we just felt uncomfortable ,had our mains and said we wouldn't bother with desert or more drinks as we wanted to go. we left feeling really disappointed about the experience which was a shame as the food was great .waiting staff seem bored or just moody"
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