Hertsmere
Pizza Express

Pizza Express

Bignells Corner, EN6 3QQ, Hertsmere, United Kingdom

Pizza • Vegan • Cheese • Italian


"Wow. What an experience. We were really looking forward to a meal out and we’re staying in the hotel next door. We entered and it took around 5 minutes for someone to seat us despite it being quiet with lots of members of staff on. We waited a relatively long time for someone to take our order but we were fine with the wait. However, 30 minutes passed and we were still waiting. Our starters then arrived, calamari with no dip or garnish so we asked for some dressing. The garlic bread starter was noticeably burnt and we were still waiting for a dough balls. The dough balls arrived around 10 minutes later and were completely cold. I politely went to the counter with the burnt garlic bread and cold dough balls and asked if they could be redone. I was told to wait a minute. I then returned to the table and when a (this time undercooked) garlic bread arrived I asked for the manager as our drinks still hadn’t arrived. The manager came over and I explained why I was unhappy. The manager didn’t apologise, she simply said ‘what do you want me to do?’ to which I was quite honestly shocked. The manager then walks off claiming she was checking what time we ordered our drinks. She returned to the table with quite honestly an attitude and said ‘I have taken the drinks and starters off your bill, do you want your mains?’. Still no apology. I calmly said to the manager ‘do you even care about my complaint’ to which she responded ‘I am 8 months pregnant and you have scared me, I’m so intimidated and feel threatened by you swearing and shouting at me, I am shaking’ to which I simply did not do. My partner asked if she needed an ambulance quite rightly not needed but with the lack of respect we had been shown, we were clearly upset and I personally was extremely hurt and upset by her accusing of threatening behaviour which simply didn’t happen. The manager then snatched my drink from my hand and told me aggressively to ‘get out’. I am so devastated by my experience, I have personally recently had issues conceiving and was truly hurt by the ‘playing the victim’ card with the 8 months pregnant comment. Aside from this I would never ever threaten or intimidate anyone and I am so upset by the experience. We travel to London a lot for work and we would be a regular at the restaurant but I will never return to a pizza express again. I will be taking this further."

The Cavendish

The Cavendish

Barnet Lane, Hertsmere, United Kingdom

Cafés • Kebab • Seafood • European


"Living locally this isn't somewhere I've thought about coming before despite having visited and stayed at the hotel several times before as a guest for functions. It's now definitely on the list of restaurants I'll be visiting again. I came here with two friends just...for an evening out. Our waiter, Tom, knew who we were when we arrived (having looked at the bookings) and sat us at our table. The restaurant itself it very well maintained, tastefully decorated and has fantastic views over London. It was quiet when we visited, but not so that it made you uncomfortable as there was background music being played. We all ordered from the set menu. I enjoyed the pork cheek with lentils to start and the herb gnocchi for main. We ordered a side of roast potatoes and a side of broccoli and peas to share between the three of us, which was plenty to go with the veg already with the dishes. Dessert was the chocolate tart. The wine menu offered a good selection. All three courses for all three of us not only looked good, but tasted great. As other reviewers have said, the portions are smaller than you would get at other restaurants, but they are large enough that you feel comfortably satisfied at the end of your meal. The service we received from Tom was outstanding he was on hand to get us everything we needed, but did not hang around the table or push us into ordering or finishing quickly. He even managed to arrange some entertainment for us! One of us happened to mention magic, so Bennie (who was looking after the bar next door) came through and performed some rather impressive card tricks at the table. We had drinks in the bar after dinner and took the time to take in the night view from the terrace. We had the opportunity to talk to Will, the duty manager, who made sure we had enjoyed our evening and recommended that we come back for afternoon tea, which we intend to do soon. Tom, Bennie and Will made sure we had a great evening. I wouldn't hesitate to recommend The Manor and The Cavendish to family and friends."

Brasserie At Mercure London Watford

Brasserie At Mercure London Watford

Tylers Way A41 Watford Bypass, Hertsmere, United Kingdom

Coffee • European • Ice Cream • Breakfast


"My wife and I decided to have our evening meal at the hotel as we were staying there for onward travel to Harry Potter. When we arrived, there were a few guests eating and we were shown quickly to our table. The menu was good and had quite an extensive range of options. I had the duck and chicken terrine to start with. This was delicious and just the right size as a starter. I then had the king prawn linguine and my wife had the blue burger with twice fried chips. My dish was excellent and really hit the spot. My wife really enjoyed her burger but the chips were the star of the show, I pinched one to try and they were delicious! To round things off I had the lemon tart and raspberry sorbet which was outstanding and my wife had stick toffee pudding and ice cream which she says was fabulous. We washed this down with two pints of orange and lemonade. The service was slick and the staff were keen to keep us happy without being overbearing. We really enjoyed our evening meal and at a touch over £30 (we used our Taste Card) which gave us a free main course, we though this offered good value. The following morning, we went for breakfast, this was outstanding!! Lots of fresh, good quality and well-cooked choices. There was an array of hot and cold food along with juices and hot beverages. Again, this offered fantastic value for money and set us off very happy and full! Well done to the staff for adding to what we can only describe as a most enjoyable experience at the hotel!"