Wiltshire
The Tipple Inn

The Tipple Inn

High Street, Wiltshire, United Kingdom, SN8 3EQ

Steak • Salads • Cheese • British


"Wow! Well that was certainly the most unimpressive service experience I have ever had in my years of visiting an eating establishment!! Bearing in mind that my family eat out at least once a week and try to choose small local pubs rather than chains to support local, family businesses. So, we travelled an hour to this pub to meet up with the rest of my family as a half way point to celebrate my sons 21st birthday after reading recent positive trip advisor reviews. We were greeted warmly but did notice that there was slow service of drinks from the start, despite the pub not being overly busy … 2 other tables eating and around 4/6 people drinking in the bar. We arrived at 7:30 and after a bit of a slow service ordered our starters which were served at 8:30. The food when it arrived was very good and tasty and we ate it all bearing in mind we were also very hungry after a bit of a wait! At no point were we offered any drinks … 3 times we had to go up to the bar to ask for drinks … it did feel like the bar staff were more interested in socialising with the 4/6 locals in the bar rather than hosting their restaurant customers. We continued to wait for our main courses and twice asked how long the wait would be … initially the first time we asked which was around 9pm the bar man was quite defensive and said “what do you want me to do, wipe off some staters … we are one man down” we replied with no that’s fine we just wondered when we will get our main course … he said 5 minutes! Still by 9;30pm nothing … so, we asked again, to be told 5 minutes. We waited and nothing happened … At 9:40 pm was when we heard a big argument in the kitchen between the barman and the chef (which turned out to be his mother) the argument made us feel really uncomfortable with the barman aggressively shouting at the ‘chef’ … the mother then came to speak to us clearly embarrassed about the whole situation … but by that time we had enough … the whole service, atmosphere and dishonesty was awful and my sons birthday ruined … not by the chef as she was doing her best and the food we did get to eat (starters) was good … but by the bar man and his waitress who were laid back, lazy and less interested in the restaurant customers and more interested in chatting to the few locals in the bar! Shame they didn’t volunteer in the kitchen to support someone who was clearly struggling! I hate giving a poor review to a small business especially in this current climate … but honestly you deserve it! Pull your socks up! The service you provided was awful and the way you spoke and treated your mother was disgraceful ! We walked out in disgust!"