Stockton-on-Tees
Santoro

Santoro

56 High St, TS15 9AH, Stockton-on-Tees, United Kingdom

Steak • Pasta • Italian • Vegetarian


"Visited tonight with my husband. 11th August. We had booked a table for 6:30pm but arrived early and they happily accommodated us. We ordered calamari and cheese soufflé for starters. The cheese soufflé was lovely, nice and fluffy and light but the calamari was very poor. It was breaded and very chewy. You could tell it was bought in as every piece was exactly the same size and shape inside. When the waiter came we did say the soufflé was lovely, an mentioned the calamari wasn’t very nice. He did say that it was made there and it was fresh. I definitely think that was incorrect. It was very poor. The main course came and it was lamb cutlets and I ordered seabass. Presentation was very good. When our order was taken the waitress didn’t ask how we would like the lamb cooked but we were lucky that it came out perfect. The seabass was ok. I wasn’t overly impressed though. The king prawns that came with it were a bit salty. There was nothing bad about it but it was nothing to rave about. It was ok. The strange thing was when our main course came the food was just put down and the waitress walked away without offering us condiments or any other drinks etc. we were served a small bowl with 5 Italian potatoes in and one small salad between us! At £30 for the lamb and over £20 for the sea bass I thought that was a bit pricey for hardly anything to accompany the main. The waitress came and took our plates. She didn’t ask if we wanted desserts or coffee. Actually no one did. We sat for over 30 mins and nobody came back to us. In the end we had to get up and go to the bar and ask for the bill. Which was £74.00. I don’t mind paying that if I think it’s worth it but it really wasn’t. If the service was above and beyond I would still be happy to pay, but again it wasn’t. I really don’t like leaving bad reviews but it’s not cheap to eat out anymore, and it would be great if we got what we paid for, even good service would’ve made my visit a lot different. Yes I saw they were busy. The had a party of 30 in, but there was plenty of waiting staff. I would definitely have the staff train more in customer service. Sad to say I won’t be going back.the total bill was £74, that was for calamari, cheese soufflé, lamb cutlets and seabass. With 1 Diet Coke and 2 glasses of tap water."

Hope Union

Hope Union

9-10 Silver Court, TS18 1TA, Stockton-on-Tees, United Kingdom

Pizza • Italian • British • European


"We had booked the table almost 3 weeks in advanced. When we arrived we were sat on one of the lower tables where half of our table wasn’t under the canopy it had been raining most of the day so we asked if we could move to the free table under the raised part of the beer garden under the heaters which was declined. We were advised another table had booked this, yet there isn’t any option to book specific tables on booking. It seemed the table had been reserved for a regular, in my view. We had to ask 2 members of staff about a table move and it took around 10 minutes before our drinks order or menus were given. We ordered drinks and food (including paid side sauces) and no sauces were given when food arrived. I had to wait around 10 minutes and ask 3 different members of staff for the sauces we had ordered. Equally when our food was given our drinks were just about empty no offer or order for drinks. We only ended up having 2 drinks in the two hours we were there due to the lack of service had staff been attentive to our table we would have had opportunity to order a lot more. The food was amazing, I can’t fault that at all. However the very disappointing service is enough to put me off booking again. It may be that the table is out of staffs eyeline hence the lack of service perhaps make sure if you book you’re on the raised platform rather than on the sides!"