Teléfono: +441206390044
Dirección: High Street, CO11 1AH, Tendring, United Kingdom
Ciudad: Tendring
Menú Platos: 26
Reseñas: 6126
Sitio Web: http://www.luccafoods.co.uk/
"Overall 4/5 My main course which was a seafood pasta came out barely luke warm and when I told the waitress, she apologised and took it back to the kitchen to have it reheated. I specifically said that I'm happy if the kitchen just put it in the microwave to heat it up (I'm not a fussy customer, but would like to have my food hot). When the dish came back out the second time, there was genuinely no difference to the temperature. Being British I just ate the food as by this point my guests were already halfway through their main and I was only just starting! After I've finished the meal, I went up to the same waitress and left her my feedback regarding the dish. She was very apologetic and asked if I wanted to speak to the manager. I didn't want to get anyone into trouble so I kindly declined the offer. When it came to dessert time, I fancied having their special G&T whilst my guests had something sweet. When the drink was delivered, the same waitress said to me that she's told her manager of my experience, she apologised again and said that the G&T was complimentary, as a way of saying sorry. I was pleasantly surprised that they actually did something to rectify this. I thanked her and the manager before I've left and felt a lot better, not because of the complimentary drink but because they acknowledged the issue and found a happy medium to move on from the situation. Overall, it started weak and disappointing but the evening was saved by the floor staff taking their initiatives and tried their best to make things right. Hopefully next time my pasta will be steaming hot, especially with the weather changing now! Kevin"
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