Teléfono: +441753663183
Dirección: Windmill Rd Fulmer, Buckinghamshire SL3 6HD, South Bucks, United Kingdom
Ciudad: South Bucks
Menú Platos: 35
Reseñas: 4434
Sitio Web: http://www.theblackhorsefulmer.co.uk/
"Disappointing. We have had many nice meals here so was looking forward to our evening back here. First thing we were waiting mins for water and drinks which we had asked for twice. Second thing was our starters had arrived ⦠the table next to ours had already sent back their calamari starter as it wasnât cooked enough. Our calamari arrived and we asked if it could be cooked a little more so off it went never to return. My daughters starter had also arrived but as she ordered something different after mins of waiting for ours to arrive she tucked into hers. Eventually managed to track down a waitress to ask where our calamari was it turned up in takeaway boxes. Off it goes again ⦠another mins I had to again try and grab a waitresses attention to ask where our starter was. By this point weâve been at our table nearly an hour and a half. I said enough was enough as there was no sign of our food arriving and if we could have the bill minus the service charge. The manageress came over as she had been told we werenât happy and in fairness could not apologise enough. I did explain things would have been better if their staff were more focused on customer service and just keeping customers informed as to what was going on etc as it was so obvious how long we were sitting there without food .. or drinks ! They did not charge us for our bottle of wine or the one starter we had. Overall I think they were having a bad night as we were hearing other tables complaining and as we were walking out the door another customer was asking for the Manager. I hope they get back to how they were as itâs a lovely place to go."
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