Teléfono: +441564785252
Dirección: 8640 Stratford Road, B94 5NW, Stratford-on-Avon, United Kingdom
Ciudad: Stratford-on-Avon
Platos: 12
Reseñas: 1416
Sitio Web: http://www.theoakhotel.com/restaurant.php
"We had a table booked for 6 on Sunday at 1.30pm, when we arrived there was no table for 6 available even though l had booked 4 days in advance. So after a few minutes of moving tables about we finally sat down. A member of staff then came to take our drinks order, this is when things started to go wrong. After 20 minutes the drinks had still not arrived so one of our group went and asked why there was a delay. The drinks then arrived 5 minutes later but while they were being served a glass of wine was split over one of our guests. We felt sorry for the young lady serving us as it was obvious they were under pressure. A further 15 minutes went by before someone came to take our meal order. We had been in the resturant over an hour before our starters arrived, but other groups who had arrived after us had been served their starters but we’re sending them back as they were not what they had ordered. After finishing our starters we continued to wait for our main meal after 30 minutes we asked how long it would be to be told that it was being served as we speak. Then staff came out of the kitchen with food and served other tables and told us it would a few more minutes. At this point we had had enough so we paid for what we drunk and eaten and left. I’m assume the guy the spoke to us as we left was the manager and his reason for the delay in serving food was the heat in the kitchen. Admittedly the outside temperature at the time was 30 degrees but after leaving we went to a Miller and Carter Steakhouse just down the road and had drinks served within 5 minutes and was eating our main course within 20 minutes. We can not blame the staff for any of this as they were just waiting around for the food to be served, l can only assume they did not have enough chefs to meet the demand on the day as we later found out that there had been a function going on at the same time. Until they sort out their staffing problems l would not recommend this establishment, thank goodness we managed to get a proper meal at another resturant nearby."
Menú - 12 opciones
Todos los precios son estimados.
Marianne
The staff were really helpful, listened and responded to all my requests quickly and effectively. The room was beautiful and the food was perfect. Thank you.
Dirección
Reseñas
Natalie
There was really good service and the food and drinks came very quick. They worked really well for me who has gluten and dairy intolerances. Very thankful for all the staff
jonewley
The drinks were fantastic and the service from Niamh behind the bar was excellent. The atmosphere was lovely, with all staff smiling and happy. I highly recommend this place.
Bluenose16
I attended a friends wedding today. I was so impressed with the venue, the staff and the food.. All superb... well done to everyone for giving them the best start of there married life..
Sally
We really enjoyed our visit. The Sunday dinner was excellent. The steaks were great. The childrens meals were really good. The wine and beer were beautiful. The customer service from Tracey and Zoe was absolutely fantastic. We definitely recommend.
Helen
It is now called Hockley House and has been for about 5 years. I have had a very pleasant stay. Great staff that can't do enough for you. The breakfast was aplenty and evening meals didn't fail to deliver on quality, taste and reasonable prices Rooms: 4 Service: 5 Location: 5
Anthony
Used for a stay whilst in the area for a show bedrooms were clean and tidy but we're basic. The service for the restaurant was very slow on both nights but the Saturday night was extremely slow especially when we were waiting 45mins for Ice cream desserts and then we saw a couple who were served after us with the main course were served their desserts and finished before we even got served and we had been served our main course and finished and ordered our desserts before the were served very poor service.
Odyssey18477512658
Great place with a warm welcome by our server- lady called Anne Marie, our visit was outstanding from start to finish. Anne Marie made a point of explaining the menu, service was quick and efficient, food absolutely delicious and tasty. We are definitely returning with friends. I made a point of asking for Anne Maries name because we were so impressed with how well we were looked after. Visit date 29th April table 2. Well done. Finally a place that ticks every box when it comes to outstanding service with a smile and tasty food.
pauline
Visited restaurant tonight, party of 10 people with 6pm reservation. Taken to our table very promptly and first people sitting down. Server came to take drinks order immediately and although a welcoming smile would have been appreciated orders placed. Food orders taken promptly but that’s when service unravelled. At 7.00 pm we had to chase food (all 10 guests just had main course) took another 15 minutes for orders to start appearing. Crispy duck salad was literally a small bowl of leaves swimming in dressing with a approximately 6 pieces of overcooked duck. To be fair other family members enjoyed their choices especially the sweet potato curry and fish and chips. Not withstanding chasing or...
stevekN2689TA
We had a table booked for 6 on Sunday at 1.30pm, when we arrived there was no table for 6 available even though l had booked 4 days in advance. So after a few minutes of moving tables about we finally sat down. A member of staff then came to take our drinks order, this is when things started to go wrong. After 20 minutes the drinks had still not arrived so one of our group went and asked why there was a delay. The drinks then arrived 5 minutes later but while they were being served a glass of wine was split over one of our guests. We felt sorry for the young lady serving us as it was obvious they were under pressure. A further 15 minutes went by before someone came to take our meal order. We...
Categorías
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Meat Explore nuestra deliciosa selección de carnes, con bistecs asados a la perfección, pollo tierno y platos de cordero llenos de sabor, cada uno sazonado a la perfección para una experiencia culinaria inolvidable.
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Steak Saborea cortes premium de jugosos y tiernos filetes, asados a la perfección por expertos. Cada bocado ofrece una explosión de sabor, acompañado de guarniciones clásicas y deliciosas salsas para mejorar tu experiencia gastronómica.
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Cheese Una selección curada de quesos artesanales de todo el mundo, con sabores y texturas diversas que deleitan el paladar. Perfecto para compartir o disfrutar individualmente con los acompañamientos ideales.
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Coffee Disfruta de nuestra rica y aromática selección de café, preparada expertamente para despertar tus sentidos. Desde el clásico espresso hasta los lattes cremosos, descubre la mezcla perfecta para comenzar tu día con una nota llena de sabor.
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