Teléfono: +442087330576,+442081508090
Dirección: Hilton Hotel, Brent, United Kingdom, HA9 0BU
Ciudad: Brent
Platos: 11
Reseñas: 115
"My husband booked lunch here as a treat whilst we were in Wembley for an event.The table was booked for 2pm, and we arrived 5 minutes early for our booking. The restaurant was completely empty with no members of staff in sight. We sat outside and waited, aware that we were early and they probably weren 't ready yet. It got to about 2.10pm and we could see waiting staff putting candle holders on the tables, however they all deliberately avoided eye contact and still we waited. Eventually, at 2.15pm someone saw us stood waiting by the entrance and asked about our booking and took us to our table.The food was enjoyable and I cannot fault anything we were served. However, throughout the whole meal the service was lacking. There were only about 4 tables in the whole restaurant which were taken, so I would hate to see how they cope when they are busy.My husband 's side plate and roll that he was half way through eating were taken away from him when his starter arrived.I ordered soup to start. When it was set in front of me, the Waiter said he would bring me a soup spoon. I waited and waited, but it didn 't arrive. He obviously forgot and as he had disappeared out of sight, there was no way of asking again. Eventually, rather than having cold soup, I used my desert spoon.When it came to the bill, after another long wait to catch someone 's eye and request it, it came with a 'discretionary ' 10% service charge on. Having had such poor service, my husband and I had no intention of paying this charge and, as it was clearly marked as discretionary, we paid just over the billed amount for our food and drinks.We gave the payment to a waitress on the way out and she called us back to say that we hadn 't paid enough. When we explained that we didn 't feel the service warranted a tip and we had elected not to pay the service charge, she then said she had to call a manager over.This was all very embarrassing as again, we were quizzed on why we weren 't paying the full amount. After giving our feedback the manager agreed to re do the bill less the service charge.If a service charge is discretionary and therefore not mandatory, why are you made to feel like you are doing something wrong by not paying it and have to explain yourselves not once, but twice?Despite the nice food, this treatment left a bitter taste!"
Menú - 11 opciones
Todos los precios son estimados.
Nairobivisitor
Was attending a match at Wembley Stadium and decided to eat here. The food was very nice and as it...
Dirección
Reseñas
TiniWini1982
Outstanding food, great view, good atmosphere. We come here about twice a month. Staff is great. Highly recommended after shopping in the outlet!
MaldivesJunkie
Stayed at the hotel and ate in the restaurant. We ordered steaks which were well cooked and nicely presented.Service was friendly and attentive and the meal was good value for the amount and quality. Nothing to fault.
psb21972
Morning.Stayed at the Attached Hilton and had booth Dinner and Breakfast at this restaurant.I have to say that although they need more staff, the food and service was excellent.Breakfast was very busy and apart from a minor blip (apologies all round the service was impeccable .Would I return Yes
Hollie
We had a beautiful meal last night and the children's menu is fantastic, the service is impeccable. The view of Wembley stadium at night is an added bonus. The meal was beautifully cooked and there was a good choice of food for all tastes. The children's meal was done very well and my daughter thoroughly enjoyed it. The restaurant has a lovely setting and tables are spread out very well so guests are not sat on top of each other. It's is also easy accessible for disabled guests. We will definitely be going back
ExpatKL88
Staying at the Hilton Wembley have dined in this restaurant many times on previous stays...first review this forum.Very good steak this Sunday evening choosing from the fixed two or three course menu...a la carte available on other days.Nice glass of Merlot with the steak followed by dessert and coffee ...all really good.Friendly attentive service is the norm and no exception this evening from my server Dagmara...great location and nice atmosphere sited on the third floor of the hotel with panoramic windows giving you a great view of Wembley Stadium.Price is reflective of charge for dinner in most London hotels well recommended...
TrojanCarol
We booked the Association Restaurant for its convenience to Wembley Arena. We had a bit of a job finding it as it is on the third floor of the Hilton Hotel which was a little difficult to find. However once we did find it we were pleasantly surprised by the style of the interior and the quality of the meal. The staff were very helpful. We had a table by the large expanse of window which looked out onto the twinkling lights of the little Christmas market below and Wembley Stadium.The menu was quite extensive and, we thought, very reasonable. The meal was excellent and was served promptly and well by the waitresses.We would definitely go there again.
Patrick
I visited this restaurant with my partner after watching an American Football game at Wembley Stadium which is only 100m away. What a haven of tranquility! One can sit in front of the floor to ceiling windows and enjoy a splendid view of the stadium. On match days there is a limited fixed price menu £30/2courses or £35/3 courses which is more than adequate. There is also a decent if slightly expensive wine list. Service was very good and attentive. It was efficient without being overly fussy.We both had the duck liver pate to start. This was a good sized portion served with well prepared brioche and a sweet chutney. We both enjoyed this but why sprinkle the pate with salt which we both just...
Andy09H58
Ok, so it's the Rugby World Cup and everybody inflates their prices. However I think the Association Restaurant at the Hilton took things a little too far.Starting with the positives, this is a great hotel product, living up to the expected Hilton brand standards. I have eaten there before and it has been good.The food itself was extremely good, a great selection and quality.The service or rather, the lack of, let the restaurant down. What made it worse was the fact that is was a buffet so there was far less to do than in the usual dining circumstances. It took a long time to get drinks ordered, but the worst thing by far was having to wait 30 minutes for the bill! The staff seemed oblivious...
Seasider33
My husband booked lunch here as a treat whilst we were in Wembley for an event.The table was booked for 2pm, and we arrived 5 minutes early for our booking. The restaurant was completely empty with no members of staff in sight. We sat outside and waited, aware that we were early and they probably weren 't ready yet. It got to about 2.10pm and we could see waiting staff putting candle holders on the tables, however they all deliberately avoided eye contact and still we waited. Eventually, at 2.15pm someone saw us stood waiting by the entrance and asked about our booking and took us to our table.The food was enjoyable and I cannot fault anything we were served. However, throughout the whole me...
Categorías
-
Cafés Encantadores cafés que ofrecen una variedad de cafés y tés recién preparados, junto con bocadillos ligeros, pasteles y postres. Perfecto para un impulso matutino o un delicioso regalo por la tarde en un ambiente acogedor.
-
British Tradicional y sustancioso, el menú británico ofrece clásicos reconfortantes como el fish and chips, asados jugosos y pasteles salados. Redescubre favoritos familiares, elaborados con cariño con recetas atemporales e ingredientes frescos y locales.
-
European Deléitese en un viaje culinario por Europa con nuestro exquisito menú elaborado, que presenta platos auténticos de Francia, Italia, España y más allá, utilizando los ingredientes más frescos para dar vida a los sabores tradicionales.
-
Breakfast Comienza tu día con nuestras deliciosas opciones de desayuno, desde esponjosos panqueques y abundantes tortillas hasta frutas frescas y parfaits de yogur. Disfruta cada bocado con un café recién preparado o un batido revitalizante.
Comodidades
-
Wifi
-
Seating
-
Reservations
-
Luxury Dining
