Teléfono: +442087330576,+442081508090
Dirección: Hilton Hotel, Brent, United Kingdom, HA9 0BU
Ciudad: Brent
Menú Platos: 11
Reseñas: 115
"My husband booked lunch here as a treat whilst we were in Wembley for an event.The table was booked for 2pm, and we arrived 5 minutes early for our booking. The restaurant was completely empty with no members of staff in sight. We sat outside and waited, aware that we were early and they probably weren 't ready yet. It got to about 2.10pm and we could see waiting staff putting candle holders on the tables, however they all deliberately avoided eye contact and still we waited. Eventually, at 2.15pm someone saw us stood waiting by the entrance and asked about our booking and took us to our table.The food was enjoyable and I cannot fault anything we were served. However, throughout the whole meal the service was lacking. There were only about 4 tables in the whole restaurant which were taken, so I would hate to see how they cope when they are busy.My husband 's side plate and roll that he was half way through eating were taken away from him when his starter arrived.I ordered soup to start. When it was set in front of me, the Waiter said he would bring me a soup spoon. I waited and waited, but it didn 't arrive. He obviously forgot and as he had disappeared out of sight, there was no way of asking again. Eventually, rather than having cold soup, I used my desert spoon.When it came to the bill, after another long wait to catch someone 's eye and request it, it came with a 'discretionary ' 10% service charge on. Having had such poor service, my husband and I had no intention of paying this charge and, as it was clearly marked as discretionary, we paid just over the billed amount for our food and drinks.We gave the payment to a waitress on the way out and she called us back to say that we hadn 't paid enough. When we explained that we didn 't feel the service warranted a tip and we had elected not to pay the service charge, she then said she had to call a manager over.This was all very embarrassing as again, we were quizzed on why we weren 't paying the full amount. After giving our feedback the manager agreed to re do the bill less the service charge.If a service charge is discretionary and therefore not mandatory, why are you made to feel like you are doing something wrong by not paying it and have to explain yourselves not once, but twice?Despite the nice food, this treatment left a bitter taste!"
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India
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Jenny
During our stay at the Wembley Hilton, we enjoyed a buffet breakfast at this restaurant.
Dirección
Reseñas
Nairobivisitor
Was attending a match at Wembley Stadium and decided to eat here. The food was very nice and as it...
Brian
Breakfast before driving home waiter asked if they could get me anything cooked for breakfast I asked for an omelette very nice
Alan
The restaurant has great views over the stadium. The buffet is a three course meal plus you can add drinks. The service was good and the food adequate. Ver carta
Lina
We got breakfast at this restaurant. It was very spacious and the service was excellent. The breakfast was very hearty and delicious. I highly recommend it!
Kerry
The Rib Eye steak was the size of a McDonald's burger but thinner and the taste was OK. I would be OK with a price of €2.99 but not the €24 they charged. I recommend finding another location.
Brian
I had a very average breakfast at this restaurant. The plates were ordinary and the food was cold. The waiter was helpful, but the orange juice and cereals were the standout items. Unfortunately, the toaster was not working properly. Ver carta
Kenneth
The dishes seemed to be very fresh and made to order. My friend and i stopped here before heading out for a long day of shopping in london and it was sooooooo GOOOD! the drinks were amazing and presented beautifully and the food was very good as well. The view is really awesome, overlooking the stadium and all the people walking about below. Highly recomend!
Patrick
I visited this restaurant with my partner after watching an American Football game at Wembley Stadium which is only 100m away. What a haven of tranquility! One can sit in front of the floor to ceiling windows and enjoy a splendid view of the stadium. On match days there is a limited fixed price menu £30/2courses or £35/3 courses which is more than adequate. There is also a decent if slightly expensive wine list. Service was very good and attentive. It was efficient without being overly fussy.We both had the duck liver pate to start. This was a good sized portion served with well prepared brioche and a sweet chutney. We both enjoyed this but why sprinkle the pate with salt which we both just...
Seasider33
My husband booked lunch here as a treat whilst we were in Wembley for an event.The table was booked for 2pm, and we arrived 5 minutes early for our booking. The restaurant was completely empty with no members of staff in sight. We sat outside and waited, aware that we were early and they probably weren 't ready yet. It got to about 2.10pm and we could see waiting staff putting candle holders on the tables, however they all deliberately avoided eye contact and still we waited. Eventually, at 2.15pm someone saw us stood waiting by the entrance and asked about our booking and took us to our table.The food was enjoyable and I cannot fault anything we were served. However, throughout the whole me... Ver carta
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